NOTE: if you inform
us not to charge your card before delivery we can not hold items
which often results in incomplete orders.
Availability:
We carefully plan our crops in advance, but when dealing
with live goods there are always surprises. We make every effort
to fulfill your order exactly as you placed it but because of "surprises"
this is sometimes not possible. If an item you order is unavailable
at time of shipment due to crop failures or weather related issues
we reserve the right to substitute the item with another variety
similar in characteristics and of equal value. If you would
rather we did not substitute items on your order please leave us
a "No substitutes" comment during the check out process.
Our Guarantee:
We guarantee your plants will arrive in a healthy viable
condition. If for any reason you are not satisfied with your plants
notify us within fourteen (14) days of receiving the shipment and
will make arrangements to replace the plants or refund your money.
Because the future survival of the plants is dependant upon
conditions beyond our control we do not warranty any item beyond
this guarantee.
Shipping schedules:
Due to our climatic conditions we are unable to begin shipping
until the week of March 20th. Don't wait until the last minute to
place your order - Order your plants in advance and we will hold
your order until the desired shipping date you select during the
check out process. We stop shipping most plants around the
middle of June as it starts to get to hot here to safely ship live
plants. Our Spring shipping schedule is listed below:
Week
1 - week of March 26th
Week 2 - week of April 2nd
Week 3 - week of April 9th
Week 4 - week of April 16th
Week 5 - week of April 23rd
Week 6 - week of April 30th
Week 7 - week of May 7th
Week 8- week of May 14th
Week 9 - week of May 21st
Week 10 - week of May 28th
Week 11 - week of June 4th
Returns and Refunds:
If there is a problem with your order and you need us to
replace plants or refund your money please contact us within fourteen
(14) days of receiving your plants. To properly execute this
process please email details of your request to refunds@gorgetopgardens.com
Please be aware that refunds are credited back to the credit card
you used to place your order. Credits normally take between
5 and 7 business days to show up in your account. You may be asked
to return the plants that are in dispute. Many times plants are
not dead and can be returned to Inventory - In fact most of the
display beds we have at our nursery have been planted using perennials
that have been returned to us.
